We have a no nonsense policy on returns. If your product is faulty and you return it to us in its original packaging and as new condition, with invoice within 14 days of receipt we will refund the full cost of the product. We will be happy to refund the cost of carriage if the return is a result of error on our behalf. Otherwise our delivery and packaging costs will not be refunded. Please note that all our goods are guaranteed against manufacturers defect for 28 days from the date of sale.Please note that all items that are made to measure or personalised (for example specific tartan items or engraved items) cannot be returned unless they are faulty. Therefore please make sure that all the details of these products are correct before ordering.